Communicating With Customers

Communicashone is the secret to success ...Pass it on

Communicashone have, for many years, developed successful customer service, selling and communication skills programmes for high street retailers and financial organisations. 'Communicating With Customers' grows from our belief that sales and service training should be demystified and that an individual's ability to work effectively with others is dependent on how well they communicate.

These programmes are designed to equip people with the skills they need to communicate effectively with others, provide the best service possible and secure customer loyalty.

In all our projects we have successfully integrated the most useful models from Neuro Linguistic Programming, and developed materials which have strengthened individual confidence and ability to serve a customer well, with integrity and with the outcome being to continue long term customer relationships.

Projects developed using the 'Communicating With Customers' principles include:

• Sales floor techniques for retail staff and managers
• Telephone techniques and active listening for call centre staff and managers
• Letter writing for customer complaint teams
• Influencing and negotiation workshops for brand managers and buyers
• Counselling skills for human resources managers
• Customer recruitment campaigns for direct marketing agents
• Internal customer relations for support and help desk teams

Treat people as they would like to be treated